Support

The fastest way to reach us is by email. Include a brief description of your issue and the email address on your account so we can look into it quickly.

We typically respond within 1–2 business days.

• How do I delete my account? +
  You can delete your account directly from the app: open the Profile tab, scroll to the bottom, and tap Delete Account. You will be prompted to download your data before confirming. If you cannot access the app, email us at support@refactorfitness.app and we will process the request within 3 business days.
  
  For a full breakdown of what data is deleted, see the account deletion page.
• How do I change the email address on my account? +
  Email address changes are not available as a self-service option in the current version of the app. Email us at support@refactorfitness.app from the address currently on your account and we can assist.
• I can't sign in. What should I do? +
  First, make sure you're signing in with the same method you used to create your account (Google or Apple). If you signed up with Apple and have "Hide My Email" enabled, you may need to use the same device that originally authorized the app.
  
  If you're still stuck, email us at support@refactorfitness.app and include the email address you believe is on your account.
• How do I cancel my Pro subscription? +
  Subscriptions are managed through the app store, not through Refactor Fitness directly. To cancel:
  
  Android: Open the Google Play Store, tap your profile icon, go to Payments & subscriptions > Subscriptions, and cancel Refactor Fitness Pro.
  
  iOS: Open Settings > [your name] > Subscriptions and cancel Refactor Fitness Pro.
  
  Your Pro access continues until the end of the current billing period.

• What data does Refactor Fitness collect? +
  We collect what you enter: your profile (name, email, body stats, and goals), nutrition logs, workout history, progress photos, measurements, and AI chat history with Spot. We also record a timestamp and IP address when you accept our terms or privacy policy, as part of our consent audit trail.
  
  We do not sell your personal data. See our Privacy Policy for the full details.
• How do I export my data? +
  You can export all of your data (nutrition logs, workout history, progress photos, measurements, and profile information) as a downloadable ZIP file. In the app, go to Profile > Export My Data. The export is also offered automatically when you initiate account deletion.
• Is my data stored on my device or in the cloud? +
  Both. Refactor Fitness stores your data locally on your device first, then syncs it to secure cloud storage (AWS) so it is available across devices and protected against device loss. Your data is encrypted in transit and at rest.
  
  We do not make absolute security guarantees, but we follow current industry-standard practices for mobile app data storage and transmission.
• Do you sell my personal data? +
  No. We do not sell, rent, or trade your personal data to third parties for marketing or advertising purposes. See our Privacy Policy for more detail.

• My data isn't syncing between devices. What should I check? +
  Cloud sync runs in the background when the app is open and you have an internet connection. If data appears out of sync:
  
  1. Make sure both devices are signed in to the same account.
  2. Open the app on each device and wait 30 seconds for sync to complete.
  3. Check that you have a stable internet connection.
  4. If the issue persists after a few minutes, close and reopen the app.
  
  If data is still missing after trying the above, contact us and describe what is missing so we can investigate.
• What features are included in the free tier vs. Pro? +
  The free tier includes unlimited nutrition and workout logging, calories, macros (protein, carbs, and fat), fiber, water, and 3 workout templates.
  
  Refactor Pro unlocks Spot AI coaching, daily AI reports, 300 AI messages per week, unlimited workout templates, and Progress Tab features including analytics and body measurements. The current pricing and full feature comparison are available in the app under Profile > Upgrade to Pro.
• What is Spot AI? +
  Spot is the AI coach built into Refactor Fitness. Spot analyzes your logged nutrition and workout data and recommends adjustments to help you hit your goals, for example recommending a calorie adjustment based on your weight trend, or recommending a deload week based on your recent training volume.
  
  Spot is an AI feature, not a licensed personal trainer or dietitian. Its recommendations are based on your logged data and general fitness principles. Always use your own judgement, especially if you have specific health conditions.
• The app crashed or something isn't working right. What should I do? +
  First, close and reopen the app. If the issue repeats, try uninstalling and reinstalling. Your data is backed up to the cloud and will restore when you sign back in.
  
  If the problem continues, report it to us (see below). The more detail you can provide (device model, OS version, what you were doing when it crashed), the faster we can identify and fix it.

Found something broken? We want to know. Email support@refactorfitness.app and include:

• A brief description of what happened and what you expected to happen
• The steps to reproduce the issue (if you can)
• Your device model and OS version (e.g., iPhone 15 Pro, iOS 18.3)
• Your app version (visible at the bottom of the Profile tab)

Screenshots or screen recordings are always helpful and speed up our investigation.